Enquiry Management
Manage all client enquiries professionally across WhatsApp, Facebook, calls, email, website, and Google Profile.
Number: 076 473 3029
Response Time: Within 15 minutes
Rule: Acknowledge, clarify need, and move client toward quotation.
☎️ Calls / Landline
Landline: 015 880 2030
Response Time: Answer immediately or call back immediately.
Rule: Speak clearly, take details, and record the enquiry.
Email: info@limpopobranding.co.za
Response Time: Check and respond hourly.
Rule: Reply professionally with clear next steps.
Page: @Limpopo Branding Services
Response Time: Within 15 minutes
Rule: Respond to inboxes, comments, and lead enquiries promptly.
🌍 Website
Website: www.limpopobranding.co.za
Response Time: Treat website enquiries as urgent leads.
Rule: Confirm receipt and guide client to quote process.
📍 Google Profile
Profile: Limpopo Branding Services
Response Time: Monitor regularly during working hours.
Rule: Respond professionally to enquiries, reviews, and messages.
Response Time Standards
| Channel | Standard Response Time | Expected Action |
|---|---|---|
| Within 15 minutes | Acknowledge, clarify, quote or capture lead | |
| Within 15 minutes | Reply to inbox/comment and move to quotation | |
| Hourly | Check inbox, respond, and confirm next step | |
| Calls / Landline | Immediate / call back immediately | Answer professionally and record enquiry |
| Website | Urgent lead handling | Contact client and guide to quote process |
| Google Profile | Monitor during working hours | Respond to messages, questions, and reviews |
Professional Etiquette
- Always greet the client professionally and identify Limpopo Branding.
- Ask clear questions to understand the service required before quoting.
- Do not leave clients without a next step: quote, call-back, follow-up, or CRM entry.
- Record all serious enquiries in Jetpack CRM for follow-up and tracking.
- Keep communication polite, clear, and solution-focused.
- Escalate complaints, urgent jobs, or unclear requests to the correct person immediately.